Mesafeli Satış Sözleşmesi

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Article 1 – Parties

1.1. Seller

• Trade Name: [COMPANY TRADE NAME]
• MERSIS No: [MERSIS NO]
• Address: [ADRES]
• Tax Office / Tax No: [TAX OFFICE] / [TAX NO]
• Telephone: [TELEFON]
• E-mail: [E-MAIL]
• Registered Electronic Mail (KEP) Address: [KEP ADDRESS]
• Website: [SITE ADDRESS]

1.2. Buyer

• Full name: [BUYER FULL NAME]
• Delivery address: [DELIVERY ADDRESS]
• Phone: [BUYER PHONE]
• E-mail: [ALICI E-POSTA ADRESİ]

Article 2 – Subject

The subject of this agreement is the determination of the rights and obligations of the parties, in accordance with the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, regarding the sale and delivery of the products, whose characteristics and sale price are specified below, ordered electronically by the Buyer from the Seller's website [SİTE ADRESİ] (the "Site").

Article 3 – Product, Payment and Delivery Information

Order number	[SİPARİŞ NO]
Order date	[SİPARİŞ TARİHİ]
Products (name, quantity, unit price, sale price including VAT)	[ÜRÜN BİLGİLERİ]
Shipping fee	[KARGO ÜCRETİ]
Additional service fees (cash on delivery, gift wrapping)	[SERVICE FEES]
Discounts and points used	[DISCOUNT AMOUNT]
Total amount (taxes included)	[TOPLAM TUTAR]
Payment method and instalment information	[PAYMENT METHOD]
Delivery option	[DELIVERY OPTION]
Delivery address and recipient	[DELIVERY ADDRESS]
Billing information	[BILLING INFORMATION]

Prices and campaigns announced on the Site are valid until they are updated or the campaign period ends. The Standard Delivery fee is 59,90 TL and free for orders of 750 TL and above; the Next Day Delivery fee is 119,90 TL. The cash on delivery option is offered for orders up to 5.000 TL with a service fee of 49,90 TL.

Article 4 – General Provisions

1. The Buyer acknowledges having read and understood the Preliminary Information Form regarding the essential characteristics, sale price, payment method, delivery conditions and right of withdrawal of the products subject to the contract, and having given the necessary confirmation electronically.
2. Products are delivered to the delivery address specified by the Buyer, provided that the statutory period of 30 days from order confirmation is not exceeded. Orders placed and payment-confirmed by 11:00 on weekdays are dispatched the same day; Standard Delivery takes 1-3 business days from dispatch.
3. The Seller is obliged to deliver the product intact, complete and in accordance with the specifications stated in the order. Products are shipped via the Seller's contracted cargo companies.
4. If the Buyer is not at the address at the time of delivery or the product is to be delivered to a person other than the Buyer, the Seller cannot be held responsible if that person refuses delivery.
5. The Buyer should inspect the package upon delivery and must not accept dented, torn, wet or opened packages without having the courier draw up a damage report.
6. If the product price is not paid for any reason or is cancelled in the bank records, the Seller shall be released from its obligation to deliver the product. For orders placed by bank transfer/EFT, the order may be cancelled if payment is not made within a reasonable period.
7. If delivery of the product subject to the contract becomes impossible due to stock depletion or force majeure, the Seller shall notify the Buyer within 3 days from the date it becomes aware of this situation and shall refund all payments collected within 14 days at the latest from the date of notification.

Article 5 – Right of Withdrawal

1. The Buyer has the right to withdraw from the contract within 14 days of the date of receiving the product, without giving any reason and without paying any penalty. For orders where multiple products are delivered separately, the period starts from the date the last product is received.
2. The right of withdrawal is exercised within the specified period by creating a return request on the My Account › My Orders page, or by sending an explicit notice to [E-POSTA], to [TELEFON] or to [ADRES]. The withdrawal form attached to the Preliminary Information Form may also be used.
3. The Buyer shall return the product to the Seller, together with any gift and sample products sent with the order, within 10 days from the date on which the Buyer sent the notice of withdrawal. For shipments made via the Seller's contracted cargo company using the return code provided, no return cost shall be charged to the Buyer; if the Buyer chooses another carrier, the resulting costs shall be borne by the Buyer.
4. The Seller shall refund the total amount collected and any delivery costs within 14 days at the latest from the date on which the notice of withdrawal reaches the Seller, in a manner appropriate to the payment method used by the Buyer and without imposing any cost on the Buyer. For instalment payments made by credit card, the refund may be made in instalments in accordance with the bank's practice.
5. If some of the products purchased under a campaign are returned, the refund amount shall be calculated by reassessing the campaign conditions for the remaining products. Loyalty points earned for returned products shall be deducted from the Buyer's account; points used in the order shall be restored to the account in proportion to the return.
6. The Buyer is responsible for any changes and deterioration in the product resulting from its use beyond normal use during the withdrawal period.

Article 6 – Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

• Products whose protective elements, such as packaging, tape, seal, protective film or package, have been opened after delivery and whose return is not suitable for health and hygiene reasons (Art. 15/1-ç). Cosmetics and personal care products fall within this scope if their packaging has been opened or they have been tried.
• Products that are perishable or may pass their expiry date (Art. 15/1-c),
• Products prepared in line with the Buyer's requests or personal needs (Art. 15/1-b).

These exceptions do not eliminate the Buyer's rights regarding products that are defective, damaged or sent differently from the order.

Article 7 – Defective Product

If the delivered product is defective, the Buyer may exercise one of the following optional rights pursuant to Article 11 of Law No. 6502: withdrawal from the contract, a price reduction in proportion to the defect, free repair, or replacement of the product with a non-defective equivalent. Requests for free repair or replacement shall be fulfilled within 30 business days at the latest from the date the request is submitted to the Seller; in cases of withdrawal from the contract or price reduction, the relevant amount shall be refunded without delay. Liability for defective products is subject to a limitation period of 2 years from delivery of the product.

Article 8 – Default

If the product is not delivered within the 30-day statutory period, the Buyer may terminate the contract; in this case, the Seller shall refund all payments collected within 14 days at the latest from the date on which the termination notice reaches the Seller. If the Buyer defaults on payments made by credit card, the provisions of the agreement between the cardholder and the bank shall apply.

Article 9 – Notices and Records

Notices between the parties shall be made via the e-mail address and phone number provided by the Buyer in the order and the Seller's contact details set out in Article 1. The Seller shall send this contract and the Preliminary Information Form to the Buyer's e-mail address after the order and shall retain them for the period stipulated by the legislation. The Buyer can also access the contract on the My Account › My Orders page.

Article 10 – Dispute Resolution

For disputes arising from this contract, consumer arbitration committees at the Buyer's place of residence or where the consumer transaction took place have jurisdiction within the monetary limits set annually by the Ministry of Trade, and consumer courts have jurisdiction for disputes exceeding these limits. In cases stipulated by law, applying to a mediator before filing a lawsuit is mandatory.

Article 11 – Entry into Force

This agreement, consisting of eleven articles, was concluded and entered into force upon its electronic approval by the Buyer on [SİPARİŞ TARİHİ].

• Seller: [COMPANY TITLE]
• Buyer: [ALICI ADI SOYADI]
• Date: [ORDER DATE]